Privacy Policy

Last Updated: 2/17/2026 

Arbon Canada (referred to as “Arbon,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals whose personal information we collect. Arbon Canada operates as part of Arbon Canada and Arbon Equipment, a subsidiary of Rite-Hite Holding Corporation. 

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with: 

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) 
• Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25) 
• The General Data Protection Regulation (GDPR) where applicable

1. Scope of This Policy

This Policy applies to personal information collected through: 

• Our website: https://www.kingmaterialshandling.com 
• Contact forms and quote requests 
• Service requests and inspections 
• Customer and vendor communications 
• Marketing communications 
• Cookies and tracking technologies 

This Policy does not apply to third-party websites linked from our site.

2. What Is Personal Information?

“Personal information” means information about an identifiable individual, including but not limited to: 

• Name 
• Company name (when linked to an individual) 
• Job title 
• Email address 
• Phone number 
• Mailing address 
• IP address 
• Online identifiers 
• Information submitted through forms 

Business contact information used solely for professional communications may not be considered personal information under certain Canadian laws; however, we handle it responsibly and in accordance with this Policy.

3. Information We Collect

A. Information You Provide Directly

We collect information when you: 

• Request a quote 
• Contact us through forms 
• Subscribe to marketing communications 
• Request service or inspections 
• Apply for employment 
• Communicate with us by phone or email

B. Automatically Collected Information

When you visit our website, we may automatically collect: 

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on site 
• Referring URLs 

This information may be collected through cookies or similar technologies.

4. How We Use Your Information

We use personal information to: 

• Respond to inquiries and provide quotes 
• Deliver products and services 
• Schedule service and inspections 
• Process transactions 
• Provide customer support 
• Improve website performance 
• Send marketing communications (where consent is obtained) 
• Comply with legal obligations 
• Protect against fraud or security threats 

Under Quebec Law 25 and GDPR (where applicable), we rely on: 

• Your consent 
• Contractual necessity 
• Legal obligations 
• Legitimate business interests

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to: 

• Ensure proper site functionality 
• Analyze website traffic 
• Improve user experience 
• Support marketing and analytics 

Where required (e.g., GDPR and Quebec Law 25), we obtain your consent before placing non-essential cookies. 

You may manage cookie preferences through: 

• Our cookie consent banner 
• Your browser settings

6. Disclosure of Personal Information

We may share personal information with: 

• Arbon Canada and Arbon Equipment 
• Rite-Hite Holding Corporation (parent company) 
• Service providers (IT, hosting, analytics, CRM, marketing platforms) 
• Legal or regulatory authorities when required 
• Professional advisors (legal, accounting) 

Some service providers may process data outside of Canada, including in the United States or other jurisdictions. When this occurs, we implement appropriate safeguards as required by Canadian law and Quebec Law 25. 

We do not sell personal information.

7. Data Retention

We retain personal information only as long as necessary to: 

• Fulfill the purposes described in this Policy 
• Meet legal, accounting, or regulatory requirements 
• Resolve disputes 
• Enforce agreements 

When no longer required, personal information is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to: 

Under PIPEDA and Quebec Law 25: 

• Access your personal information 
• Request correction of inaccurate information 
• Withdraw consent (subject to legal or contractual restrictions) 
• Request deletion (where applicable) 
• Request information about cross-border data transfers (Quebec residents) 

Under GDPR (if applicable): 

• Access your data 
• Rectify inaccurate data 
• Erase data (“right to be forgotten”) 
• Restrict or object to processing 
• Data portability 
• Lodge a complaint with a supervisory authority 

To exercise your rights, contact us here or at the information below.

9. Security Safeguards

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including: 

• Access controls 
• Secure hosting environments 
• Encryption where appropriate 
• Confidentiality agreements 
• Internal privacy training 

No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

10. Children’s Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 14 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

11. Privacy Officer (Quebec Law 25 Requirement)

Arbon Canada has designated a Privacy Officer responsible for compliance with applicable privacy laws. 

Privacy Officer Contact Information:
Rite-Hite 
195 S. Rite-Hite Way 
Milwaukee, WI 53204-1195 
Phone: 414-355-2600 
Fax: 414-355-924

12. International Data Transfers

Because we operate as part of Arbon Canada and Arbon Equipment (subsidiary of Rite-Hite), your information may be transferred to and processed in other jurisdictions, including the United States. 

When personal information is transferred outside Quebec or Canada, we conduct privacy impact assessments where required and implement contractual safeguards consistent with Law 25 and PIPEDA.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be clearly communicated where required by law. 

14. Contact Us 

If you have questions about this Privacy Policy or our privacy practices, contact us here on our website or below: 

Rite-Hite
195 S. Rite-Hite Way
Milwaukee, WI 53204-1195
Phone: 414-355-2600
Fax: 414-355-9248 

If you are not satisfied with our response, you may contact: 

• Office of the Privacy Commissioner of Canada 
• Commission d’accès à l’information du Québec (for Quebec residents) 
• Relevant EU supervisory authority (for GDPR matters)